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Staff Ombuds Office Library

Please contact the Staff Ombuds at 642-7823 (2-STAF) to reserve an item. Items may be picked up at 2539 Channing Way

Books Tapes Videos
Books
Actual Minds, Possible Worlds
Bruner

Adaptive Corporation
Toffler

Addictive Organization
Schaef & Fassel

Adjusted American
Putney

Aging In Mass Society
Henricks

American Cultural Patterns
Stewart

Anatomy of Mediation
Kagel & Kelly

Anger
Sterns

Anger, the Misunderstood Emotion
Tavris

Anger, the Misunderstood Emotion, revised and updated
Tavris

Anxiety and the Executive
Schoonmaker

Argument Culture, The
Tannen

Art and Science of Negotiation
Raiffa

Art of Getting Your Own Sweet Way
Crosby

Art of Supportive Leadership
Walters

Art of Thinking
Harrison & Bramson

Asserting Yourself, A Practical Guide for Positive Change
Bower & Bower

Assertiveness: innovation, application, issues
Alberti

Atlas of Management Thinking
De Bono

Augustine's Laws
Augustine

Behavioral Principles in the Practice of Management
Scott & Podsakoff

Better Boss In Multicultural Organizations, The
James

Beyond Race and Gender
Thomas

Beyond the Relaxation Response
Benson

Black and White Styles In Conflict
Kochman

Bridging Differences: Effective Intergroup Communication
Gudykunst

Building Productive Teams
Varney

Burnout---the Cost of Caring
Maslach

Business Ethics
Stevens

Business Rules of Thumb
Godin & Conley

CEO--Corporate Leadership In Action
Levinson

Careers, Colleagues, and Conflict
Lauffer

Change
Watzlawick, et al.

Change Agents
London

Change Masters
Kantner

Changing the Essence
Beckhard & Pritchard

Changing the Game
Wilson

Checklist Management: The Eight-hour Manager
Davidson

Children of Color
Gibbs

Choice and Consequence
Shelling

Clash of Cultures
Raelin

Classic Advice on the Manager's Job
Harvard Bus. Review

Classic Advice on Leadership
Harvard Bus. Review

Classic Touch
Clemens & Meyer

Coming To Terms With Death
Cutter

Common Sense Leadership
Fulton

Communicating at Work
Alessandra & Hunsaker

Communicating For Results
Bureau of Bus. Practice

Company Productivity
Siegel

Comprehensive Guide To Successful Confs.& Mtgs
Nadler

Conduct Expected
Lareau

Conflict Management and Problem Solving
Sandole

Constructive Conflict
Yarbrough

Constructive Conflict Management
Crawley

Controlling Stress In the Workplace
Gatto

Coping With Difficult Bosses
Bramson

Coping With Difficult People
Bramson

Coping With Supervisory Nightmares
Singer Dobson

Corporate Crisis Management
Andriole

Corporate Ethics and Crime
Clinard

Corporate Steeplechase
Blotnick

Counseling Across Cultures
Pedersen, et al.

Counseling the Culturally Different
Sue & Sue

Courage Without Martyrdom, Survival Guide for Whistleblowers
Stewart, et al.

Courageous Follower, The
Chaleff

Courageous Messenger, The
Ryan, et al.

Creative Edge
Miller

Creative Mystique
Keil

Creativity In Business
Ray & Meyers

Crisis Management
Fink

Critical Choices In Interviews
Nathan

Culture Clash
Bache

Cutting Paperwork In the Corporate Culture
Booher

Cynical Americans, The
Kanter & Mirvis

Dance of Anger
Lerner

Dealing With People You Can't Stand
Brinkman & Kirshner

Designing Conflict Management Systems
Costantino & Merchant

Developing Corporate Character
Wilkins

Developing Human Resources --- 1985, 86,87, 88 Annuals
Pfeiffer & Goldstein

Different Drum, The
Peck

Difficult Conversations, How to Discuss What Matters Most
Stone, et a.

Discipline Without Punishment
Grote

Discontinuous Change
Nadler

Disgruntled - The Darker Side of the World of Work
Levine

Dispute Resolution
Goldberg, et al.

Divorcing a Corporation
Plumez

Do What You Love, the Money Will Follow
Sinetar

Doing It Now
Bliss

Don't Mourn For Me--Organize
Scott

Don't Sweat the Small Stuff at Work
Carlson

Driving Fear Out of the Workplace
Ryan & Oestreich

Effective Executive, The
Drucker

Effective Listening
Murphy

Effective Motivation Through Performance Appraisals
Lefton, et al.

Emotional Health
Levinson

Employee Involvement and Total Quality Management
Lawler, et al.

Employee Strikes Back, The
Rapoport & Zevnik

Employee Turnover: Causes, Consequences and Control
Mobley

Employer's Guide To Interviewing
Genua

Empowered Manager, The
Block

Empowered Teams
Wellins, et al.

Empowerment Takes More Than a Minute
Blanchard, et al.

Encounters With Unjust Authority
Gamson, et al.

Entrepeneuring In Established Companies
Brandt

Establishing Ombudsman Offices
Anderson & Moore

Everybody's Guide To Small Claims Court
Warner

Everyone Wins!
Luvmore

Everything Is Negotiable
Kennedy

Executive Course
Germane

Executive Health
Goldberg

Executive Stress
Levinson

Facing Racism In Education
Hildago, et al.

Fifth Discipline, the Art and Practice of the Learning Organization
Senge

Fighting Fair
Jergensmeyer, M.

Filtering People
Cole

First-Time Manager
Iaconnetti & O'Hara

Foreman, The
Dunkerley

Forward Thinking
Gilbreath

Friendly Persuasion
Woolf

From Strategic Planning to Strategic Management
Ansoff, et al.

Fundamentals of Human Neuropsychology
Kolb & Whishaw

Further Sayings of Chairman Malcolm
Forbes

Gamesman, The
Maccoby

Getting Absent Workers Back On the Job
Dilts, et al.

Getting Past No
Ury

Getting Together
Fisher & Brown

Getting to Resolution, Turning Conflict Into Collaboration
Levine

Getting To Yes
Fisher & Ury

Getting To Yes, 2nd edition
Fisher, Ury, and Patton

Give and Take
Karrass

Grievance Guide, 8th ed.1992
BNA Editorial Staff

Grievance Guide, 9th ed. 1995 (non-circulating at present)
BNA Editorial Staff

Habits of the Heart
Bellah

Handbook of International and Intercultural Communication
Asante & Gudykunst

Handbook of Methods In Non-verbal Behavior Research
Scherer & Ekman

Hard Problems of Management
Pastin

Healthy Work
Karasek & Theorell

Heart at Work
Canfield & Miller

High Output Management
Grove

High-Involvement Management
Lawler

Hiring the Handicapped (1980)
Ellner & Bender

How Arbitration Works
Elkouri

How Can I Help?
Dass & Gorman

How To Deal With Difficult People
Friedman

How To Keep god Alive From 9 to 5
Chervokas

How To Make Your Life Easier At Work
Kelly

How To Manage Your Boss
Hegarty

How To Motivate People
Tarkington

How To Present Like a Pro
Arredondo

How To Run Better Business Meetings
Auger

How To Speak and Listen Effectively
Robbins

How To Talk Back to the Telephone Company
Sirico

How To Talk So People Listen
Hamlin

Human Organization
Likert

Human Relations
Henderson

Human Resources Management Trends and Challenges
Walton & Laurence

Human Resources Management In the 1980's
Caroll & Schuler

Human Resources and the Performance of the Firm
Kleiner et al.

Human Side of Management
Odiorne

Human Systems Development
Tannenbaum, et al.

Human Use of Human Resources
Karlins

Humanizing Organizational Behavior
Meltzer & Wickert

IBM Way, The
Rodgers

Images of Organization
Morgan

Impact of Office Automation On Clerical Employees
Roessner, et al.

Implementing Total Quality Management
Jablonski

Impostor Phenomenon
Clance

Improving Life at Work
Hackman & Suttle

In Seach of Excellence
Peters & Waterman

Industrial Relations In a New Age
Kerr & Staudohar

Influence
Cialdini

Influence Without Authority
Cohen & Bradford

Influencing With Integrity
Laborde

Inner Game of Tennis
Gallwey

Inner Tennis
Gallwey

Innovation
Foster

Intercultural Communication Reader
Samovar & Porter

International Negotiation---A Cross-Cultural Perspective
Fisher

Intractable Conflicts and Their Transformation
Kreisberg, et al.

Introduction To Cultural Communication
Condon & Yousef

Introduction To Management
Lawrence

Just Cause, the Seven Tests
Koven & Smith

Kick In the Seat of the Pants, A
Von Oech

Law In the Workplace
American Bar Assn.

Law of the Workplace
Hunt

Leadership Effectiveness Training---L.E.T.
Gordon

Leadership Challenge, The
Kouzes & Posner

Leadership Factor
Kotter

Leadership Is an Art
DePree

Leadership Secrets of Attila the Hun
Roberts

Leadership and Ambiguity
Cohen & March

Leadership In Human Services
Garner

Lecherous Professor (The): Sexual Harassment on Campus
Dziech

Lifescripts
Pollar & Levine

Lighten Up
Metcalf & Felible

Listening: The Forgotten Skill
Burley-Allen

Lying: Moral Choice In Public and Private Life
Bok

Making and Managing a High-Quality Workplace
Steele

Making Tough Decisions
Nutt

Man Incorporate
Kaufmann

Management: Tasks, Responsibilities, Practices
Drucker

Management By Guilt and Other Uncensored Tactics
Iuppa

Management In Small Doses
Ackoff

Management of Public Sector and Non-profit Organizations
Grayson & Tompkins

Manager As Negotiator
Lox & Sebenius

Manager's Guide To Resolving Legal Disputes
Henry & Lieberman

Manager's Handbook
Young

Managers: Corporate Life In America
Margolis

Managing As a Performing Art
Vaill

Managing Assertively, How to Improve Your People Skills
Burley-Allen

Managing Beyond the Quick Fix
Kilmann

Managing By Negotiations
Brooks & Odiorne

Managing Differences, How to Build Better Rel. at Work & Home
Dana

Managing From the Heart
Bracey, et al.

Managing In Turbulent Times
Drucker

Managing Job Stress and Health
Matteson

Managing the Marginal and Unsatisfactory Performer (1969)
Steinmetz

Managing Non-profit Organizations
Borst & Montana

Managing Public Disputes
Carpenter & Kennedy

Managing Stress
Yates

Managing Turbulence and Change
Miller

Managing the Unmanageable
Leontiades

Managing Up, Managing Down
Allison

Managing Voluntary Organizations
Moyer

Managing With People
Fordyce & Weil

Managing Workforce 2000
Jamieson & O'Mara

Martial Arts and the Art of Management
Pater

Measuring Productivity of Federal Government Organizations
Bureau of the Budget

Mediation Across Cultures
Meyers & Filner

Mediation and Dynamics of Collective Bargaining
Simkin

Mediation Process (1986)
Moore

Mediation Process, Practical Strategies for Res. Conflicts, 2nd Ed. (1996)
Moore

Meetings That Matter
Hon

Men and Women of the Corporation
Kanter

Messages, the Communication Skills Book
McKay, et al.

Mind As Healer, Mind As Slayer
Pelletier

Mind of a Manager, Soul of a Leader
Hickman

Mind of the Strategist
Ohmae

Minding the Body, Mending the Mind
Borysenko

Minds Brains and Science
Searle

Model Ombudsman
Hill

Moral Mazes
Jackall

My First White Friend
Raybon

Neanderthals At Work
Bernstein & Rozen

Negotiating At an Uneven Table
Kritek

Negotiating Peace
Pillar

Neurotic Personality of Our Time
Horney

Never Work For a Jerk
King

New Leaders: Leadership Diversity In America
Morrison

New Science of Management Decision
Simon

1994 What Color Is Your Parachute?
Bolles

No One Need Apply
Bowes

Non-verbal Communication For Business Success
Cooper

Non-verbal Selling Power
Gschwandtner

Normal Accidents
Perrow

Office Warfare
Kennedy

Older Worker, The
Borus, et al.

Older Worker, The
Hale

Ombudsmen and Others
Gellhorn

Ombudsmen Around the World
Weeks

On Becoming a Leader
Bennis

On Human Relations (vols.3 & 4)
Harvard Bus. Review

On Your Own Terms
Stechert

1001 Ways To Reward Employees
Nelson

One Minute Manger, The
Blanchard & Johnson

One Minute For Myself
Johnson

One On One With Andy Grove
Grove

One-Hat Solution
Rogers

Organization Woman, The
Highman

Organization and Management
Barnard

Organizational Architecture
Nadler

Organizational Culture and Leadership
Schein

Organizational Design
Pfeffer

Organizational Intelligence
Wilensy

Organizational Shock
Hamner

Organizational Troubleshooters
Ziegenfuss

Organizations As Theatre
Maugham & Overton

Peacemaking, a Systems Approach to Conflict Management
Kahn

Peacemaking In Your Neighborhood
Beer

Peak Performers
Garfield

People Skills
Bolton

Peopleware
DeMarco & Lister

Plateauing Trap
Lifton

Political Ethics and Public Office
Thompson

Politics of Management
Blanchard & Peale

Powertalk
Eisen

Practical Intelligence
Peters

Preventing Violence In the Workplace
Labig

Principle Centered Leadership
Covey

Problem Bosses
Grothe

Productivity Improvement Manual
Lawlor

Professional Suicide
Cole

Project Management: Combining Tech. & Behav. Approaches....
Graham

Promise of Diversity, The
Cross, et. al.

Public Sector Bargaining
Aaron, et. al.

Purpose-Driven Organization
Pascarella & Frohman

Pursuit of Wow!
Peters

Quest For Staff Leadership
Bellman

Quick Analysis For the Busy Decision Maker
Behn & Vaupel

Quick Solutions
Quick

Quiet Rebel
Breakwell

Quiet Revolution
Haskins

Radical Management
Culbert & McDonough

Recruiting Game
Rooney

Relaxation Response
Benson

Renewal Factor, The
Waterman

Resolving Deep-Rooted Conflict
Burton

Reveille For Radicals
Alinsky

Riding the Waves of Change
Morgan

Rights and Persons
Melden

Rights of Employees
Outten & Kinigstein

Rights of Women
Ross & Barcher

Ropes To Skip & Ropes To Know
Ritt & Funkhauser

Rules For Radicals
Alinsky

Salvation and Protest
Wallis

Saul Wallen Papers, The
Yaffe

Second Shift: Working Parents
Hochschild

Secrets
Bok

Self-Renewal
Gardner

Service America!
Albrecht & Zemke

Sexuality of Organization, The
Hearn

Situation Is Hopeless, But Not Serious
Watzlawick

Situational Leader
Hersey

Situational Management
Carlisle

Skillful Means
Tulku

Smart Questions
Leeds

Social Conflict
Pruitt & Rubin

Social Psychology of Prejudice
Bethlehem

Social Psychology of the Work Organization
Tannenbaum

Stepping Up: How To Fight Your Boss and Win
Kramer

Strategic Planning For Public & Non-Profit Organizations
Bryson

Stress and Coping
Monat & Lazarus

Structure of Magic: Language and Therapy
Bandley & Grinder

Study of Turnover
Price

Success and Betrayal
Hardesty & Jacobs

Supervising Technical and Professional People
Broadwell & House

Supervision and Performance
Bunker & Wijnberg

Surviving Corporate Transition
Bridges

Taking Chances
Dauten

Taking Risks
MacCrimmon&Wehrung

Talking From 9 to 5
Tannen

Team Effectiveness and Decision Making In Organizations
Guzzo & Salas

Team Players and Teamwork
Parker

TeamWork
Larson & LaFasto

Telling Lies
Ekman

Termination Handbook, The
Coulson

That's Not What I Meant!
Tannen

Theory In Practice: Increasing Professional Effectiveness
Argyris & Schoen

Three R's of E-Mail - Risks, Rights, and Responsibilities
Hartman & Nantz

Thriving On Chaos
Peters

Time Out
Rubin

Time Power
Hobbs

Truth About Burnout, The
Maslach &Leiter

Twenty-five Steps For Getting Perf. Problems Off Your Desk...
Kent

Ultra-Solutions
Watzlawick

Unconventional Wisdom
Quick

Understanding Media
McLuhan

Unstable At the Top
Kets de Vries & Miller

Update: Today's Management Know-How
Soundview

Vital Lies, Simple Truths
Goleman

Voices of Diversity
Blank & Slipp

Wall Street Journal On Management
Asman & Meyerson

Whack On the Side of the Head, A
Von Oech

What Do I Say When...
Solomon

What Color is Your Parachute? 2000
Bolles

What Works For Me
Horton

What Your Boss Doesn't Tell You Until It's Too Late
Bramson

What's Your Game Plan?
Lauenstein

When All You've Ever Wanted Isn't Enough
Kushner

When Consumers Complain
Best

When Push Comes To Shove
Slaikeu

Whistleblowers, The
Glazer

White Collar &v Professional Stress
Cooper & Marshall

Why Didn't You Say That in the First Place?
Heyman

Why Leaders Can't Lead
Bennis

Win-Win Approaches To Conflict Resolution
Gerstein & Reagan

Win-Win Way, The
Beale & Fields

Winning At Work
Norris

Winning Performance, The
Clifford & Cavanaugh

Winning Through Accommodation
Evarts, et al.

Wisdom of Teams
Katzenbach & Smith

Womanhours
Hirsch

Women Who Want To Be Boss
Jensen

Women and the Art of Negotiating
Nierenberg & Rose

Work Hard and You Shall Be Rewarded
Dundes & Pagter

Work/Leisure Trade Off
Harriman

Workable Ethics
Nierenberg

Working Ethics
Brown

Working With Difficult People
Solomon

Working With Emotional Intelligence
Goleman

Working Women: Past, Present, Future
Koziara et al.

Working Your Way To the Bottom
Scott

Workforce America!
Loden & Rosener

Workplace Survival Guide
Fuller

Workplace Wars and How To End Them
Kaye

Workrights
Smith

You Just Don't Understand
Tannen

You're In Charge: A Guide To Becoming Your Own Therapist
Rainwater

Your Workplace Rights and How to Make the Most of Them
Gregory

Tapes
An Inside Out Approach To Change and Quality
Covey

Art and Skill of Conversation
Fritsch & Rosenblatt

Conflict, Criticism, and Anger
Waltman

Conflict Resolution (not yet circulating)
Melley (Skillpath)

Coping With Difficult People
Bramson

Coping With Difficult People...In Business and In Life
Bramson

Day To Day Negotiation: How to Get What You Want
Seminars Intern'l

Dealing With Conflict and Confrontation
Rhode

How To Manage Your Boss
Seminars Intern'l

Managing Difficult People
IPMA

Winning In Negotiations
Karrass

Videos
Conflict Managers In Action (children)
Community Board Prog.
Surviving the Big One
KCET
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